Lumoa

JANUARY 8, 2024

To remind you a bit of what it is and what it does, text analytics uses transforms unstructured text into structured data that’s actually useful for business decisions. And for them, this isn’t just about numbers; it’s about understanding the ‘why’ behind customer opinions.

Analysis 394

Analysis Software Comparison Social Media 394

Lumoa

APRIL 28, 2024

Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends. Qualtrics is the giant when it comes to CX platforms with around 18.000 customers and 3 million users worldwide. Lumoa turns the traditional approach upside down.

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

CSM Magazine

SEPTEMBER 17, 2020

Software is one of the most important investments for call centres, without the right implementation of modern technology, call centres can swiftly see standards slip in comparison to their competition. What Is Voice Analytics? The faster a customer’s issue is resolved, the better service they are receiving.

Analytics 52

Analytics Software Average Handle Time Customer Experience 52

SurveySensum

DECEMBER 1, 2021

You will need dedicated NPS software with innovative survey distribution channels, specific analytic and reporting features to conduct successful NPS surveys. NICE Satmetrix is an NPS tool that helps you capture customers’ voices. Nice Satmatrix offers out-of-the-box analytic charts, graphs, and data for improved efficiency.

NPS 52

NPS Tools Net Promoter Score e-support 52

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. Long-term actions are based on the analytics results of the customer feedback.

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. Long-term actions are based on the analytics results of the customer feedback.

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160