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Uniphore Unveils the Industry’s Broadest and Most Comprehensive Conversational Automation Platform

Uniphore

Uniphore’s advanced conversational AI for sentiment, intent and emotion analysis, together with Jacada’s workflow and desktop automation empower agents with the most comprehensive agent-assist solution, U-Assist. Enhanced Self Service with Multimodal Capabilities. Superior Business User Friendly UX. Attended and Unattended RPA.

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Top 5 Conversational Automation Considerations for Healthcare CX Providers

Uniphore

Using real-time data—including emotion, sentiment and intent analysis—AI-powered systems are substantially shortening and simplifying complex patient and member journeys. Conversational automation can accelerate call flows, using data collected from members’ speech to accurately populate forms and quickly facilitate next-best actions.

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Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

AWS Machine Learning

The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. In this post, we demonstrate how to elevate traditional customer service FAQs with an interactive voice bot.

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Studio Stories: How PowerDMS kept their customers informed and supported during a natural disaster

Talkdesk

Its intuitive interface combines a “clicks, not code” philosophy with a rich library of pre-packaged drop-in components, which allows PowerDMS to move fast when adapting IVR messages and call flows, resulting in shortened implementation times. “We These tactics will strengthen the PowerDMS self-service strategy.

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Call Center optimization: Tools and best practices to increase performance

NobelBiz

This increases the likelihood of first-call resolution. Artificial Intelligence (AI): AI revolutionizes call centers by enabling smarter interactions and predictive insights. Data Analysis : AI analyzes vast data sets, identifying patterns and predicting customer behavior. RELATED ARTICLE What is IVR?

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Overcoming Call Blocking Challenges for Call Center Success

NobelBiz

This feedback usually includes data on call success rates, times of high congestion, and other relevant metrics. These algorithms understand carrier patterns and adjust call routes to avoid potential blockages. User Behavior Analysis : Another critical input for Adaptive Call Routing is user behavior.

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How Telemarketing Philippines Makes Call Reduction An Advantage To SMEs

Magellan Solutions

Offer self-service options. Customers increasingly prefer self-service options anyway. Magellan Solutions can make this a part of our strategy for lowering your phone call volume. This reduces inbound call volume arriving at your agents’ phones, and allows them to focus on more complex customer tasks and services.