Brad Cleveland Blog
JANUARY 15, 2021
Herb Kelleher, co-founder and former CEO of Southwest Airlines, once said, “We have a strategic plan. Developing strategies shouldn’t be an overly academic or formal exercise, with the result being a plan that’s really not put to use. In this video, I’ll discuss five common pitfalls when developing strategies.
Brad Cleveland Blog
JANUARY 15, 2021
Herb Kelleher, co-founder and former CEO of Southwest Airlines, once said, “We have a strategic plan. Developing strategies shouldn’t be an overly academic or formal exercise, with the result being a … Continue reading → The post Customer Service Strategy: Avoid Common Pitfalls appeared first on Brad Cleveland.
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Brad Cleveland Blog
FEBRUARY 14, 2020
Herb Kelleher, co-founder and former CEO of Southwest Airlines, once said, “We have a strategic plan. Developing strategies shouldn’t be an overly academic or formal exercise, with the result being a … Continue reading → The post Customer Service Strategy: Avoid Common Pitfalls appeared first on Brad Cleveland.
CSM Magazine
AUGUST 22, 2019
The Summit provides a space for us to learn best practices from each other and about new technologies from sponsoring vendors.” – Michelle Buckley, Director of Operations, Customer Relations/Rapid Rewards, Southwest Airlines. VP, Client Services, Boston Red Sox. Senior Director, Customer Care, Hilton.
Brad Cleveland Blog
FEBRUARY 14, 2020
Herb Kelleher, co-founder and former CEO of Southwest Airlines, once said, “We have a strategic plan. Developing strategies shouldn’t be an overly academic or formal exercise, with the result being a plan that’s really not put to use. It’s called doing things.” ” He makes a great point.
Vonage
AUGUST 11, 2015
Great service also determines whether your existing customers shop with you again and whether your potential customers get beyond just that – potential. There are plenty of statistics that can give you an insight into the power of good (or bad) customer service. Think big.
Brad Cleveland Blog
FEBRUARY 14, 2020
Herb Kelleher, co-founder and former CEO of Southwest Airlines, once said, “We have a strategic plan. Developing strategies shouldn’t be an overly academic or formal exercise, with the result being a plan that’s really not put to use. It’s called doing things.” ” He makes a great point.
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