SmartMessage Blog

JULY 20, 2023

As far as the costs are concerned, statistics show that it is more expensive to acquire new customers compared to customers in hand. Imagine marketing and advertising costs for getting the attention of new audiences. In some cases, loyal customers act even like fans and support brands with full dedication.

Loyalty 52

Loyalty Management Loyalty Programs Competitive Advantage 52

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

SmartMessage Blog

JULY 13, 2023

As far as the costs are concerned, statistics show that it is more expensive to acquire new customers compared to customers in hand. Imagine marketing and advertising costs for getting the attention of new audiences. In some cases, loyal customers act even like fans and support brands with full dedication.

Loyalty 40

Loyalty Management Loyalty Programs Competitive Advantage 40

SurveySparrow

JUNE 20, 2023

Customer Satisfaction Customer Retention Customer Loyalty How SurveySparrow Helps Increase Customer Satisfaction Bottom Line Customer Satisfaction The first set of statistics focuses on customer satisfaction, demonstrating how vital it is for businesses to provide exceptional customer service and experiences.

Customer Satisfaction 52

Customer Satisfaction Loyalty Net Promoter Score Loyalty Programs 52

SurveySensum

JULY 13, 2023

You can do this by actively listening to your customers, identifying areas for improvement, and taking action on their feedback. Create engaging advertisements. Touchpoints Word-of-mouth, storefront, or even an advertisement Surveys to take Usually none at this stage. The customers are being aware of your business only.

Retail 52

Retail Survey Tools Customer Experience 52

SurveySensum

JULY 13, 2023

You can do this by actively listening to your customers, identifying areas for improvement, and taking action on their feedback. Create engaging advertisements. Touchpoints Word-of-mouth, storefront, or even an advertisement Surveys to take Usually none at this stage. The customers are being aware of your business only.

Retail 52

Retail Survey Tools Customer Experience 52

SurveySensum

JANUARY 26, 2024

Encourage satisfied customers to leave positive reviews on platforms like Google, Yelp, etc, or industry-specific review sites like G2 for SaaS products. Address negative customer feedback promptly and professionally. Intrigued by the promise of personalized workouts and nutrition plans, she clicks on the ad to learn more.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52