8-habits-of-effective-customer-service-supervisors 
CSM Magazine
JUNE 16, 2021
What distinguishes a customer service representative from a top-class customer services supervisor? Here are eight habits that all excellent customer service supervisors must possess. The role of a customer service supervisor is a crucial one in many types of businesses.
Playvox
JANUARY 30, 2024
There’s more to engaging, motivating, and empowering employees than simply giving lip service with buzzwords like “you’ve got this,” “quick win,” and “continuous improvement.” In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement.
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Helen Dewdney
FEBRUARY 12, 2020
Habits of an effective complainer – Tips 13, 14 and 15. They had estimated 8 bags per visit, a cost of £20 a year. He contacted customer services and was told that he had had 3 months to cancel the pass. Clive waited on the ‘phone for a supervisor for twenty minutes. “I Look out for the new book soon!
NobelBiz
MARCH 29, 2022
It is becoming increasingly prevalent and noticeable due to digital communication platforms that encourage multichannel interactions between customers and contact centers. In the contact center sector, customer engagement is one of the strategic objectives of many companies today. What is customer engagement in contact centers?
LiveChat
AUGUST 26, 2016
When reading about good customer service examples, it’s very easy to dismiss them as flukes. Someone raves about amazing customer service they just received? A friend recommends a service that offers near-instantaneous response rate? You make your own luck in customer service. Just like this guy.
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