CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology is increasingly becoming a way of getting things done for most businesses. The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6 billion in 2030. What is Metaverse Technology and How Has it Benefited Businesses?

Technology 59

Technology Tourism Travel Entertainment 59

Currency Alliance

DECEMBER 7, 2021

Loyalty trends were being discussed, as well as what had been hot topics in prior years – some of which just faded away as fads. AI is important, but still hard to harness – so it may still be years before anything truly significant is happening in loyalty with AI.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

SurveySensum

NOVEMBER 3, 2023

It’s a prime example of how technology can enhance our interactions, making customer service a place where your needs are met with efficiency and empathy. CAGR by 2030, reflecting the increasing adoption of these AI assistants. Instead of detracting from the customer service experience, AI enhances it.

Trends 52

Trends Self Service Customer Service Chatbots 52

SurveySparrow

JANUARY 5, 2021

Measuring ROI is a popular task for brands that helps to calculate the profits of their investment. For instance, if your company invests in a technology that increases the employee experience and improves their productivity. Customers care more about building relationships with a brand than the product.

Employee Experience 52

Employee Experience Measurement Net Promoter Score Effort Score 52

SurveySensum

JULY 20, 2023

Recently, I went to H&M, my favorite brand, to snag a new pair of jeans. Improving Digital Retail Experience Customer Churn Category Growth Addressing Cart Abandonment Brand Reputation Improving In-Store Retail Customer Experience In-store Customer Churn High CLV Customers are Spending Less Why is That One Store Not Working?

Retail 52

Retail Feedback How To Self Service 52