BirdEye

JANUARY 16, 2024

This means every touchpoint, whether a call, email, or social media interaction, is tracked. The market for AI in sales forecasting is projected to grow significantly between 2023 and 2028. Customer insights Offers deeper insights by integrating data from multiple touchpoints. billion by 2028, growing at a CAGR of 22.6%

CRM 57

CRM Management Social Media System 57

Clarivate

APRIL 18, 2024

While the key players’ strategies differ, all are focused on bending the cost curve while increasing patient touchpoints and engagement. In 2019, UnitedHealth Group CEO David Wichmann indicated a plan to make Optum a $100B business by 2028, including by partnering with health systems for administrative services such as RCM and IT.

Healthcare 52

Healthcare Retail Hospitality Insurance 52

SurveySensum

JULY 12, 2023

By gathering customer feedback at these touchpoints, you can identify areas for improvement and tailor your strategies to better meet their expectations. users by 2028. With SurveySensum, businesses can: Easily identify touchpoints with the most friction. This is where intervention is required.

Retail 52

Retail Survey Feedback Roadmap 52

SurveySensum

JULY 12, 2023

By gathering customer feedback at these touchpoints, you can identify areas for improvement and tailor your strategies to better meet their expectations. users by 2028. With SurveySensum, businesses can: Easily identify touchpoints with the most friction. This is where intervention is required.

Retail 52

Retail Survey Feedback Roadmap 52

SurveySensum

NOVEMBER 7, 2023

It encompasses all the touchpoints and interactions that occur on mobile platforms, including mobile websites, mobile apps, text messages, and other communication channels that customers use on their mobile devices. billion by 2028. Ubiquity of Mobile Devices: Mobile devices have become integral to our lives.

Self Service 52

Self Service Customer Experience Multi-Channel e-support 52