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Meet The Customer Service Rep Of The Year—in 2028

SaleMove

Technology’s role in customer service is growing at warp speed. At the same time, more and more firms are relying on (or planning to adopt ) artificial intelligence—and not just as a first stop on the customer service journey. Question: How can adding more tech to the customer-service equation lead to highly personalized experiences?

Meeting 45
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Meet The Customer Service Rep Of The Year—in 2028

SaleMove

Technology’s role in customer service is growing at warp speed. At the same time, more and more firms are relying on (or planning to adopt ) artificial intelligence—and not just as a first stop on the customer service journey. Question: How can adding more tech to the customer-service equation lead to highly personalized experiences?

Meeting 40
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article thumbnail

Meet The Customer Service Rep Of The Year—in 2028

SaleMove

Technology’s role in customer service is growing at warp speed. At the same time, more and more firms are relying on (or planning to adopt ) artificial intelligence—and not just as a first stop on the customer service journey. Question: How can adding more tech to the customer-service equation lead to highly personalized experiences?

Meeting 40
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2022 Latest Report: Statistics on the Philippine BPO Industry

Magellan Solutions

By 2028, IBPAP estimates that there will be roughly 2.5 IBPAP will soon release a roadmap for the industry through 2028. . In addition to exceeding the expected growth for the year, the 2021 numbers also exceeded the retargeted projections for 2022, which called for 1.43 Delivering top-notch customer experiences is crucial.

Report 40
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15 E-Commerce Trends You Need to Watch Out For In 2022 to 2023

Magellan Solutions

More than ever, business owners are developing and enhancing their online stores to better serve customers. Similar to B2C, an ecommerce company can offer products directly to customers. However, that user can be another business as opposed to a customer. CUSTOMER RETARGETING IS SIMPLER. BUSINESS TO BUSINESS (B2B).

Trends 40