TechSee

NOVEMBER 6, 2018

The technology also allows agents to confirm, record and add data to CRM systems, gather proof of identity, validate coupons, or see evidence of damaged goods prior to authorizing returns. Here’s how Dutch insurance company Achmea is using AR remote assistance to speed up the claims process and impress their customers.

Call Center 104

Call Center Insurance Customer Satisfaction Video 104

West Monroe

JANUARY 25, 2022

The decision to build, buy, or partner to compete with fintechs and large digital technology companies. With market conditions and competitive landscape changing so rapidly, where do you really stand and where you need to improve? How to drive more efficient operations through data, AI and automation. Planning for rising salaries.

Banking 52

Banking Financial Trends Multi-Channel 52

TechSee

JANUARY 24, 2019

Customer inquiries: When customers turn to a company for help, video chat support gives a face to the business. With Goldman Sachs predicting that AR will be an $80B market by 2025, it seems that more and more forward-thinking companies will be implementing live video interactive assistance. Drives competitive advantage.

Video 141

Video Contact Center Financial Call Flow 141

SurveySensum

NOVEMBER 7, 2023

Sweor found out that 85% of adults believe that a company’s mobile website should be as good as or better than its desktop website. Competitive Advantage: An exceptional mobile CX can set businesses apart from their competitors. Conclusion The m-commerce sales are projected to hit approximately $710 billion by 2025.

Self Service 52

Self Service Customer Experience Multi-Channel e-support 52

West Monroe

NOVEMBER 13, 2022

Having functional silos also limits effectiveness, agility, and competitive advantage. In fact, Gartner predicts that by 2025, 75% of the highest-growth companies in the world will employ a this type of model. That’s where revenue growth management (RGM) comes in. Why aren’t manufacturers further along?

Strategy 52

Strategy Management Sales Government 52

West Monroe

NOVEMBER 13, 2022

Having functional silos also limits effectiveness, agility, and competitive advantage. In fact, Gartner predicts that by 2025, 75% of the highest-growth companies in the world will employ a this type of model. That’s where revenue growth management (RGM) comes in. Why aren’t manufacturers further along?

Strategy 52

Strategy Management Sales Government 52

West Monroe

NOVEMBER 13, 2022

Having functional silos also limits effectiveness, agility, and competitive advantage. In fact, Gartner predicts that by 2025, 75% of the highest-growth companies in the world will employ a this type of model. Most companies don’t believe they have the data required or needed for managing revenue operations.

Strategy 52

Strategy Management Sales Government 52