InMoment XI

FEBRUARY 7, 2024

According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. Utilizing AI, this system organizes and deciphers the collected data, and makes sense of it thereafter. Chatbots can be an effective tool for enrolling guests in loyalty programs, increasing the chances of repeat business.

Hotels 260

Hotels Guest Experience Travel Chatbots 260

ShepHyken

FEBRUARY 25, 2024

4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024. Making the program attractive and valuable to your customers is key. Of course, there’s more to this article.

Customer Service 62

Customer Service Average Handle Time Net Promoter Score Loyalty Programs 62

SurveySparrow

FEBRUARY 22, 2024

Integration capabilities allow you to connect your retention software with your CRM, email marketing tool, e-commerce system, and more. Offering such a level of integration, the tool ensures that it automatically sends customer feedback into the business system. That’s where integration’s importance comes in.

Customer Retention 52

Customer Retention Software Gamification e-support 52

SurveySensum

NOVEMBER 3, 2023

In this blog, we’ll explore seven customer service trends for 2024. Here are the 7 trends in customer service of 2024 that are shaping the future of customer service. However, as we venture into 2024, it’s evident that AI isn’t here to replace humans but to work alongside them.

Trends 52

Trends Self Service Customer Service Chatbots 52

Retently

JANUARY 25, 2023

What’s more, Google announced it will stop using third-party cookies in Chrome by the end of 2023, to then postpone it to 2024. Launch loyalty programs For 78% of US consumers , a good loyalty program encourages them to buy more, while 72% are more likely to recommend brands to others.

Ecommerce 31

Ecommerce Loyalty Programs Advertising Loyalty 31

Retently

MAY 9, 2024

Investing in customer-centric cultures, using data-driven insights for strategic decisions, creating impactful loyalty programs, and leveraging customer feedback for continuous improvement are essential strategies for successful long-term customer retention. Why is B2B Customer Retention Important? This doesn’t have to be complex.

Customer Retention 78

Customer Retention B2B Customer Journeys Loyalty Programs 78

Currency Alliance

DECEMBER 20, 2022

During 2023, brands will make it easier for more customers to realize value from loyalty program participation. This will help them engage many more customers – particularly in the mid-to-long tail: previously not seen as a valuable target for loyalty marketing, but now recognized as a leading source of incremental revenue.

Loyalty 52

Loyalty Trends Innovation Loyalty Programs 52