CSM Magazine

JANUARY 22, 2024

May, 2023 – SmartAction, a Fort Worth, Texas-based AI platform provider specializing in advanced Intelligent Virtual Agents (IVA) and conversational AI solutions, closed a new round of funding, bringing its total strategic growth capital to $38 million. Company Website: siena.cx Company Website: smartaction.ai

Customer Service 52

Customer Service e-support Virtual Agent Chatbots 52

Magellan Solutions

JULY 29, 2021

Once they do connect with a human, it’s more frequently in a chat window with someone who’s engaged in multiple outbound telemarketing services Philippines at once. He also believes that “The high-level, industry-killer type of engagement—it’s not going to happen yet.”. Intelligent virtual agents work to increase contact rates.

Call Center 52

Call Center Self Service Social Media Omni-Channel 52

Kustomer

FEBRUARY 6, 2024

Kustomer Kustomer is an omni-channel customer engagement platform that offers enterprise-level organizations a comprehensive view of their customer interactions. Offers omnichannel support, which includes social media, messaging, email, and more, for comprehensive customer engagement.

Software 91

Software Self Service Omni-Channel Knowledge Base 91

AWS Machine Learning

JULY 25, 2024

At each turn, the evaluator engages the target agent and evaluates its response. By understanding this workflow logic, you can create a test plan to thoroughly assess your agent’s capabilities. Begin by creating and testing the agent in your development account.

Insurance 123

Insurance e-support User Experience Interaction 123

AWS Machine Learning

JUNE 18, 2024

One promising solution is the integration of generative artificial intelligence (AI) to create virtual travel agents. These AI-powered assistants use large language models (LLMs) to engage in natural language conversations, providing personalized recommendations, answering queries, and guiding customers through the booking process.

Travel 120

Travel Virtual Agent Government Metrics 120

DCX

AUGUST 11, 2024

Explore ways to integrate advanced visualization tools to improve patient understanding and engagement. Prepare for potential shifts in patient expectations regarding treatment speed and precision. Anticipate new training needs for staff as technology evolves in healthcare environments.

Advertising 52

Advertising Net Promoter Score Retail Healthcare 52