Kustomer

FEBRUARY 6, 2024

Kustomer Kustomer is an omni-channel customer engagement platform that offers enterprise-level organizations a comprehensive view of their customer interactions. Offers omnichannel support, which includes social media, messaging, email, and more, for comprehensive customer engagement.

Software 98

Software Self Service Omni-Channel Knowledge Base 98

CSM Magazine

JANUARY 22, 2024

May, 2023 – SmartAction, a Fort Worth, Texas-based AI platform provider specializing in advanced Intelligent Virtual Agents (IVA) and conversational AI solutions, closed a new round of funding, bringing its total strategic growth capital to $38 million. Company Website: siena.cx Company Website: smartaction.ai

Customer Service 52

Customer Service e-support Virtual Agent Chatbots 52

Magellan Solutions

JULY 29, 2021

Once they do connect with a human, it’s more frequently in a chat window with someone who’s engaged in multiple outbound telemarketing services Philippines at once. He also believes that “The high-level, industry-killer type of engagement—it’s not going to happen yet.”. Intelligent virtual agents work to increase contact rates.

Call Center 52

Call Center Self Service Social Media Omni-Channel 52