CSM Magazine

JANUARY 22, 2024

May, 2023 – SmartAction, a Fort Worth, Texas-based AI platform provider specializing in advanced Intelligent Virtual Agents (IVA) and conversational AI solutions, closed a new round of funding, bringing its total strategic growth capital to $38 million. Company Website: siena.cx Company Website: smartaction.ai

Customer Service 52

Customer Service e-support Virtual Agent Chatbots 52

Avaya

JUNE 24, 2019

Most recently, we announced the general availability of Avaya integration with Google Cloud to provide organizations with the level of flexibility, efficiency and scalability they need to deploy powerful, simplified, AI-enhanced communication and collaboration solutions that transform the customer and agent experience.

Contact Center 104

Contact Center Self Service Contact Center Software Virtual Agent 104

Kustomer

FEBRUARY 6, 2024

It includes all Essentials features plus options like custom fields and virtual agents. It features basic tools like incident management and a service portal. The Advanced plan is available for mature IT organizations at $79 per month, per technician.

Software 98

Software Self Service Omni-Channel Knowledge Base 98

Magellan Solutions

JULY 29, 2021

Through friendly interactions, your virtual agent can ensure that your live agents speak with the most qualified leads. By pre-qualifying leads with call center AI, you increase the number of conversations for your live agents. Intelligent virtual agents work to increase contact rates. billion by 2024. .

Call Center 52

Call Center Self Service Social Media Omni-Channel 52