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Euro 2024: 5 Tips for A 5-Star Marketing Plan 

Optimove

See the difference control groups make in this guide Download Now Why it Matters: With past major sporting events yielding double the revenue compared to the off-season, the Euro 2024 is a marketer’s golden ticket to success and presents a significant opportunity for operators worldwide.

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5 Best Customer Retention Software to Try in 2024

SurveySparrow

This not only helps in retaining customers but also turns them into advocates for your brand. It ensures consistent communication with customers and, more importantly, streamlines repetitive tasks. This consistent engagement keeps your brand on customers’ minds. That’s not it. Suppose an e-commerce website.

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Top 5 Customer Service & CX Articles for Week of February 19, 2024

ShepHyken

They are often used interchangeably by businesses, but understanding the difference is crucial for businesses looking to thrive in 2024 and beyond. In addition, there are several descriptions of programs from rockstar brands you will recognize. These are companies who also have significant brand loyalty. Shameless plug!)

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Patient Engagement Mobile Apps: On Guard of Health

CSM Magazine

from 2024, fueled by several trends, including the use of smartphones. Improved communication: apps can provide patients with secure access to their medical records, appointment information, and test results. They can also facilitate communication with doctors and other healthcare providers through messaging, chat, or video calls.

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34 effective Instagram story ideas for businesses to use in 2024 

BirdEye

34 Instagram story ideas for businesses in 2024 FAQs on Instagram story ideas Manage your Instagram account with Birdeye How to post a story on Instagram? 34 Instagram story ideas for businesses in 2024 Curious about boosting your presence and achieving greater engagement on your Instagram stories? We’ve got you covered.

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The role of emotions in CX and how you can use them to design better experiences

ECXO

For example, if a customer has a positive emotional connection with a brand, they are more likely to overlook minor issues or price increases. They may also be more inclined to recommend the brand to others, further increasing the company’s customer base. This is what the famous NPS attempts to measure.