Blake Morgan
FEBRUARY 1, 2023
In 2023, companies face a difficult crossroads. That’s why I gathered five crucial trends all CX teams need to know in 2023. These trends cover everything from leveraging technology to easing customers’ fears about the economy. Don’t get left behind as customers change. You’re not alone.
Blake Morgan
JULY 29, 2023
There’s a strong connection between investing in customer experience and increasing the bottom line. But what happens to CX budgets during economic uncertainty, inflation, and changing customer priorities? As the markets and consumers change, brands can’t simply stick with what they’ve done in the past.
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Blake Morgan
JUNE 16, 2023
No matter what you’re selling or offering customers, digital is now a requirement, including e-commerce, apps, chatbots, immersive VR and AR, AI automation—the list goes on and on. But as technology advances and customers evolve, so too do digital experiences. 2023 is the year of immersive experiences driven by growth in AR and VR.
ShepHyken
JULY 3, 2023
100 Customer Experience Stats For 2023 by Blake Morgan (Forbes) Customer experience in 2023 looks different than it ever has before. With a looming recession, changing customer preferences and priorities, and new technology, CX teams have incredible opportunities to innovate and connect in new ways.
BirdEye
OCTOBER 31, 2023
For a quick step-by-step and updated process (as of October 2023) for finding your business page and personal Facebook URL link on desktop, browser, and app, read this blog or jump to the desired section from our table of content: Table of contents What is a Facebook URL? How do you customize/change your Facebook profile URL?
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