Blake Morgan

JULY 29, 2023

There’s a strong connection between investing in customer experience and increasing the bottom line. But what happens to CX budgets during economic uncertainty, inflation, and changing customer priorities? As the markets and consumers change, brands can’t simply stick with what they’ve done in the past.

Customer Experience 52

Customer Experience How To Contact Center Chatbots 52

Totango

NOVEMBER 27, 2023

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. Reporting becomes stronger when multiple integrations consolidate data across the tech stack, such as customer relationship management (CRM), data warehouses, and product analytics tools.

Report 91

Report Trends Customer Success Self Service 91

Alliance by IFS

JUNE 6, 2019

billion in 2023. Complexity of modern day integrations and the need for labor-intensive custom coding. FSOs also look at artificial intelligence (AI) and data analytics to help create predictive failure models. Leverage user-friendly integration tools to proactively communicate with customers. billion in 2017 to $17.4

Self Service 88

Self Service Software System Technology 88

BirdEye

OCTOBER 31, 2023

For a quick step-by-step and updated process (as of October 2023) for finding your business page and personal Facebook URL link on desktop, browser, and app, read this blog or jump to the desired section from our table of content: Table of contents What is a Facebook URL? How do you customize/change your Facebook profile URL?

How To 109

How To Social Media Connections Brands 109