ShepHyken
DECEMBER 5, 2022
But this year, perhaps more than any other, feels especially monumental, as 2022 was not only the year the world returned to relative normalcy – it was the year the hospitality industry finally roared back to life. Your Customer Experience Model Has a Problem—Your Employee Experience is the Solution by Janelle Dieken.
Playvox
JANUARY 13, 2022
Let’s take a look at what our clients around the world, in industries ranging from financial services to online food service delivery, say are the cloud contact center best practices they’ll carry into 2022. Here are a few key ways these cloud-based solutions can unlock your team’s full potential and enhance the employee experience.
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Playvox
APRIL 27, 2023
Tackle Agent Attrition, Address Burnout With WEM In 2022, the average a gent turnover rate climbed as high as 30% for large customer service organizations. How customers perceive your brand is closely — and often entirely — based on the customer experience delivered by your contact center team. The gamification software Kahoot!,
Clarivate
JULY 28, 2022
As a preview to the Clarivate Healthcare Business Insights 2022 Member Retreats coming this fall , we share how health systems are adapting their patient and staff experiences. Strategies will be shared with respect to gamification, education and career progression programs, remote engagement and more. payers and vendors).
CSM Magazine
AUGUST 8, 2023
Think Holistically: look beyond the desktop to gauge the end-to-end employee experience. For more ideas on how to drive employee engagement, read our other blogs and stay connected with all things CX by visiting The CX Lab. References – State of the Contact Center 2022. Is parking a nightmare?
Playvox
MAY 2, 2023
Supporting remote work in your customer service center is key to a positive employee experience. Remote work continues to be a highly desirable benefit for contact center employees. Creating A Better Customer Experience Today’s customers want service and support on their terms — and in the channels they want to use.
COPC
JANUARY 15, 2024
Every part of the employee experience matters, yet new hire onboarding is an especially critical period. This initial phase lays the foundation for a new employee’s lasting success, shaping their perception of the company and team. Set clear and achievable goals.
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