InMoment XI

MAY 3, 2022

We have three tips for you to apply to your own CX strategies: Tip #1: It’s Time to Rethink the Voice of Customer. For example, many insurance CX programs survey with metric-based questions and get consistently high scores from customers. Tip #2: Are Traditional Surveys Really Your Best Bet?

Insurance 493

Insurance Tips Data Return on Investment 493

Playvox

NOVEMBER 15, 2022

With WFM ROI like that, it pays to find the right workforce management software to improve workflow and deliver efficiency gains across all of your channels. Globally, a 2022 Gallup report shows that only 21% of employees are engaged in their work, with about 35% of the U.S. Coach And Develop Your Customer Service And Support Team.

ROI 86

ROI Software Management Contact Center 86

ChurnZero

JANUARY 4, 2024

“As growth rates slowed in 2022 and 2023, there was a lot of pressure on SaaS businesses to double down on their customer bases, but many companies weren’t prepared to execute thoughtful strategies that require buy-in from multiple departments. ” What role will AI and new technologies play in customer success in 2024?

Customer Success 52

Customer Success Industry Trends Chief Customer Officer 52

TechSee

NOVEMBER 19, 2019

These new platforms are projected to deliver annual savings of $8 billion by 2022. Company leadership must determine which elements of their self-service strategy – including digital, web, voice and visual channels – should be prioritized in order to achieve the greatest ROI. Here are some tips to hit that sweet spot.

Self Service 19

Self Service Insurance Effort Score Customer Journeys 19

NobelBiz

FEBRUARY 22, 2023

We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. Analytics makes the difference – To explain the ROI, analytics must be simple to comprehend, readily available, and deliver meaningful, actionable data.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. Analytics makes the difference – To explain the ROI, analytics must be simple to comprehend, readily available, and deliver meaningful, actionable data.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

Integrity Solutions

MAY 23, 2023

They’ve also put new pressure on salespeople to hone their prospecting skills and redouble their efforts so they can turn effective sales prospecting into their success differentiator. This means having intimate knowledge of your solutions and all associated ROI. ● How effective is your prospecting mix and approach?

Sales 91

Sales Connections Social Media Communication 91