CSM Magazine

AUGUST 8, 2023

Bob Dylan once sang, ‘The Times They Are a-Changin’ and when it comes to prioritising employee engagement, this is certainly true. One of the positives to come out of the pandemic is that it made every customer service department think more about the wellbeing of employees than ever before. Then apply a little common sense.

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52

Playvox

SEPTEMBER 30, 2021

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

Gamification 52

Gamification Call Center Contact Center Employee Engagement 52

SurveySparrow

NOVEMBER 19, 2021

10 Best Zendesk Apps & Integrations of 2022. Data Import – Help Desk Migration. For example, it pulls in any CRM data so that your Support agent can see the Salesforce customer profile – right next to the Zendesk ticket. Salesforce also analyzes ticket data and generates reports. Pricing : Free.

CRM 52

CRM Social Media Gamification Software 52

COPC

JANUARY 15, 2024

Ineffective Training    Training should be impactful and engaging, ensuring no trainees are overlooked. COPC’s Employee Engagement Research Series reveals a declining trend in frontline staff’s perceptions of training effectiveness. It can identify common training and knowledge gaps among teams.

Employee Engagement 78

Employee Engagement Contact Center Training Call Center 78

Playvox

MARCH 12, 2024

Agent motivation in a call center is crucial for driving employee engagement, enhancing customer satisfaction, and increasing overall performance. When exploring how to motivate agents, it’s important to note that intrinsic motivators have a more significant impact on employee engagement and performance than extrinsic motivators.

Contact Center 78

Contact Center How To Call Center Gamification 78

Playvox

APRIL 27, 2023

According to Hyken’s data, that trend keeps increasing. It’s not surprising that CX centers that offer a wide range of digital engagement channels perform best. Gather strategic insights to determine preferences, including detailed reports on consumer behavior and data from customer surveys on how they use various channels.

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

Playvox

NOVEMBER 15, 2022

Globally, a 2022 Gallup report shows that only 21% of employees are engaged in their work, with about 35% of the U.S. workforce feeling engaged and just 9% of the UK employees engaged at work. Employee burnout and dissatisfaction come at a high cost. Work With Accurate Data.

ROI 86

ROI Software Management Contact Center 86