Lumoa

DECEMBER 15, 2022

Voice of Customer (VoC) is not a new concept. It’s a strategy that many companies have used for years to understand and prioritize customer needs. In this article, we’ll go over what Voice of Customer data analytics is and the different types. In This Article: What is Voice of Customer Analytics?

Voice of Customer 236

Voice of Customer Analytics Social Media How To 236

SurveySparrow

MARCH 9, 2024

Gartner has found out that listening to the voice of customers can increase upselling and cross-selling by 15-20%. At the same time, the report also discusses how the customer retention expenditure can be reduced by 25% as well. It is widely known that catering to customer needs makes a business.

Tools 52

Tools Voice of Customer Touchpoint Social Media 52

Lumoa

SEPTEMBER 16, 2022

In a recent study , at least 49% of consumers are now saying that they are willing to talk about their positive experiences on social media compared to the 30% of those who will post something negative. There were previously 45% of people sharing negative feedback on social media and only 32% sharing positive feedback.

Net Promoter Score 208

Net Promoter Score NPS Effort Score Comparison 208

ShepHyken

NOVEMBER 15, 2023

Earlier this year, CX Network’s Global State research found that 29% of practitioners are not actioning customer feedback at present. There has also been a decline in the success of customer feedback reaching the right departments: in 2022, 43% said it mostly does, while this year, that figure dropped to 27%.

Social Media 58

Social Media Feedback Chatbots Touchpoint 58

SurveySensum

MARCH 9, 2022

Many businesses make the common mistake of perceiving the absence of negative feedback as a sign of customer satisfaction. Well, the bad news is that your customers may not be happy, or worse, they may be sharing their bad experiences with others before it reaches you. Now, how to turn detractors into promoters in 2022?

Net Promoter Score 52

Net Promoter Score How To NPS Social Media 52

SurveySensum

DECEMBER 22, 2022

Well, one thing that Zara does is, it knows what to focus on and how to make its customers happy. That’s why they take customer feedback SERIOUSLY. . Voice of Customer (VOC) – Brief. Customer feedback is crucial for any business’ growth. It helps you retain your customers. So, what is VOC?

Customer Retention 52

Customer Retention Customer Success Loyalty Programs Social Media 52

SmartKarrot

MARCH 16, 2022

If a customer is not happy with you, they can simply churn to another brand that will offer them the right experience. Customer delight requires the brand to capture the interest of customers across social media and with the product. What is Customer Delight? Customize as much as possible.

Examples 10

Examples Social Media Net Promoter Score Competitive Advantage 10