The Customer Experience Conundrum: Where Does It Belong in Your Organization?
Experience Investigators by 360Connext
JUNE 13, 2023
Do you have a Chief Customer Officer? A few years ago, Gartner reported that nearly 90% of organizations did. Where this vital function should sit in their organizational structures is the lingering question of customer experience management. It’s the lowest it’s been in decades, according to a 2022 study.
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