Playvox

JUNE 22, 2023

Understanding the key call center efficiency metrics to track , and more importantly, how to improve them, will set you up for success and help keep your customers happy. Call center efficiency metrics are the collection of data used to measure and gauge the effectiveness and efficiency of call centers and contact center agents.

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

NobelBiz

APRIL 18, 2023

In contact centers, hyper efficiency means streamlining processes and leveraging technology in such a way as to maximize output while minimizing costs, often with the aim of improving customer experience. It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals.

Contact Center 52

Contact Center Call Center Management Gamification 52

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. You are aware that technology will be critical in 2022 and beyond for the industry. How do you plan to measure the customer service process?

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

Playvox

MAY 2, 2023

Supporting remote work in your customer service center is key to a positive employee experience. Contact center agents in our 2022 study ranked it as their top motivational factor at work — and more than half (56%) said they’d think about leaving their jobs if they couldn’t work remotely.

Contact Center 52

Contact Center Omni-Channel Contact Center Software Gamification 52

SurveySparrow

SEPTEMBER 16, 2022

With Awardco, you can create custom award types, set up automatic awards, and integrate with popular tools like Slack and Salesforce. Custom awards and catalogs : You can create custom care packages and rewards catalogs for multiple recognition programs, as well as run them all from one dashboard. Key Features.

Survey 52

Survey Employee Engagement Gamification Rewards Programs 52

Retently

APRIL 5, 2024

When employees are happy, well-trained, and fairly compensated, they become the most effective ambassadors for your brand and deliver the customer care that shoppers expect, resulting in satisfied customers. In 2022, Apple Stores generated over $70 billion in revenue, highlighting their success in the retail industry.

Retail 78

Retail Engagement Strategy Customer Experience 78

Lithium

JUNE 7, 2022

As an official badged Partner for the Content Marketing specialty, marketers will be able to publish and respond to content and easily measure the effectiveness and performance of their TikTok campaigns and activity within the Khoros platform. Learn how to fully utilize Khoros for your Customer Care agents. Khoros built A.I.

Self Service 10

Self Service Social Media Roadmap Gamification 10