Playvox

AUGUST 15, 2022

Contact centers succeed or fail on agent performance. Today’s top-performing contact center leaders know remote workforce training and agent engagement are the new imperatives for performance optimization. Recent research by Playvox sheds new light on the state of contact center remote work.

Contact Center 77

Contact Center Training Gamification eBook 77

Russel Lolacher

OCTOBER 24, 2022

In this episode of Relationships at Work, Russel chats with 4x author, keynote speaker and consultant on service culture Jeff Toister on connecting the dots to create tangible employee engagement at work. An instructor for Linkedin Learning, supporting training and employee development and more. He’s got some knowledge.

Employee Engagement 52

Employee Engagement Engagement How To Survey 52

Russel Lolacher

MAY 8, 2022

And that’s a different thing altogether, then that’s a great exercise for all of us, right? Well, I am because I’ve spent a lot of time, you know, in contact centers and helping people with that side of the of the customer experience. Connect with Neal on his platforms: Twitter. So how do you include them?

Leadership 52

Leadership Culture Employee Experience Insurance 52