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How to Deliver An Outstanding Omnichannel Customer Experience

Playvox

While customers do expect to be able to move across channels to complete their service journey, you need to make sure you’re ready to staff and monitor each channel properly to ensure costs don’t creep up. Thirty percent (30%) offer social media customer care, but only 14% are checking on quality there.

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Hyper Efficiency: The Next Frontier in Contact Center Operations Management

NobelBiz

It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals. The average call handling time (AHT) is one of the oldest and most important key performance indicators (KPI) for contact center performances.

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The Power of Emotional Intelligence for Contact Centers Leadership

NobelBiz

This is why emotional intelligence is such an important managerial talent to cultivate and foster within a company. This ability enables you to comprehend emotions and how to use them in order to nurture good customer relationships. Although it is still simply a “beautiful notion” for far too many businesses and contact centers.

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12 Reasons Why A Contact Center Software Upgrade Is A Must

NobelBiz

A company may have to change its technical solution for many reasons, including the need for more advanced and customizable features. Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years.

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The 12 Best Customer Service Software Tools for 2022

Kustomer

Customer service software and its various integrated tools can position brands of any size to stand out amongst competitors in the eyes of its most important asset: customers. Let’s explore the path to optimizing your brand with our 12 best software tools for 2022. What Are the 12 Best CS Software Tools in 2022?

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9 Winning Tactics for Customer Engagement in Contact Centers

NobelBiz

It is becoming increasingly prevalent and noticeable due to digital communication platforms that encourage multichannel interactions between customers and contact centers. In the contact center sector, customer engagement is one of the strategic objectives of many companies today.

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Moving To A Cloud Contact Center: Preparation Is Key

Playvox

While it might seem like just about everything is in the cloud these days, many contact centers still haven’t taken the leap. But moving to a cloud contact center can have big benefits for your company, your customers, and your agents.