11 Retail Customer Experience Strategies To Win Customers
SurveySensum
JULY 17, 2023
This ultimately leads to increased customer satisfaction and loyalty, resulting in a competitive edge in the retail industry. Let me give you a picture of an ideal customer journey. According to a report by the Baymard Institute on “ Cart Abandonment Stats 2023 ”, it was found that the average cart abandonment rate is 69.9%.
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