Comm100

JANUARY 21, 2020

Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s always important to check the health of your digital customer journey. So, what should you look at when planning or evaluating your customers’ digital journey? Ask us about our free shipping codes!”).

Customer Journeys 210

Customer Journeys Social Media B2C Omni-Channel 210

Currency Alliance

DECEMBER 1, 2020

Apart from adapting to mobile apps and ditching plastic cards, the typical loyalty programs in 2020 still operate pretty much the same as they did at the turn of the century. And there are many, many more of these lookalike programs. Why hasn’t loyalty? Winning loyalty programs in 2025.

Loyalty Programs 52

Loyalty Programs Loyalty Multi-Channel Hotels 52

Comm100

JANUARY 21, 2020

Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s always important to check the health of your digital customer journey. So, what should you look at when planning or evaluating your customers’ digital journey? Ask us about our free shipping codes!”).

Customer Journeys 100

Customer Journeys Social Media B2C Omni-Channel 100

Currency Alliance

NOVEMBER 14, 2019

The overarching loyalty trend of 2020 will continue to be brands getting to grips with digital transformation. If that sounds like loyalty is late to the party, that’s not necessarily a bad thing. 2020, however, seems likely to be the year in which stars align for a more profitable, productive and open future for loyalty.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40

Currency Alliance

NOVEMBER 17, 2020

If 2020 has taught us anything it is that diversification (or luck from being in the right sector) can be a lifeline. In November 2019 when we published the Top Trends for 2020 , we could not have known about the Covid-19 pandemic. The gap between winners and losers will widen significantly in 2021.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

NobelBiz

JUNE 29, 2021

In our article, we will explore the inner working of the customer journey, the mapping aspect of it, and also how it works in the omnichannel environment. Today, however, there are a plethora of alternative actions and channels. What makes the Omnichannel so unique? Fluidity is now the key to the consumer experience.

Customer Journeys 52

Customer Journeys Customer Experience Contact Center Omni-Channel 52

SurveySensum

JULY 17, 2023

Well, yes because brands don’t pay attention to all the important touchpoints in a customer’s journey. Ensure A Seamless Transition From Online to Offline & Vic-Versa In 2020, Amazon launched its Amazon Fresh stores in the USA. According to Statista , in 2020 multichannel online retailers generated more than $350 billion in sales.

Retail 52

Retail Strategy Customer Experience Sports 52