Playvox

MAY 25, 2023

Contact centers have changed drastically in recent years. The once “in-person” centers dealing with inbound calls have been replaced by global, distributed customer experience teams. In addition, new online channels have emerged to help companies serve customers in an increasingly digital landscape.

Omni-Channel 55

Omni-Channel Contact Center Multi-Channel Call Center 55

Kustomer

DECEMBER 30, 2020

We launched more than 80 products and features in 2020 — here are some highlights of what we’ve launched this year, followed by an introduction to our product team that made this possible. New Channels To Meet Customers Where They Are. Optimize Support Operations with Improved Automation. Top Stories of 2020.

Self Service 98

Self Service Multi-Channel e-support Report 98

SurveySensum

JULY 14, 2020

Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. LinkedIn : [link]. LinkedIn: [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

NobelBiz

FEBRUARY 22, 2023

In 2020, digital transformations have progressed dramatically. And what technologies and trends should contact centers embrace now? For Businesses, flexibility isn’t an option any longer A good customer experience necessitates contact center flexibility.

Omni-Channel 52

Omni-Channel Customer Experience Net Promoter Score Multi-Channel 52

NobelBiz

FEBRUARY 22, 2023

In 2020, digital transformations have progressed dramatically. And what technologies and trends should contact centers embrace now? For Businesses, flexibility isn’t an option any longer A good customer experience necessitates contact center flexibility.

Omni-Channel 52

Omni-Channel Customer Experience Net Promoter Score Multi-Channel 52

Magellan Solutions

JANUARY 26, 2021

In the first half of 2020, BDO USA reported that at least over 20 big retailers have filed for bankruptcy protection until August. A commodity that consumers found less important as they have been staying indoors for the most part of 2020. . Chat support. Phone support. Ticket support. Customer support.

Ecommerce 52

Ecommerce e-support Apparel Retail 52