C Space

MAY 22, 2020

The Brand Move Roundup – May 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

Brands 52

Brands Travel Hotels Airlines 52

Experience Investigators by 360Connext

APRIL 21, 2015

Observe how your front-line employees interact with customers in a purely transactional way, focusing on products and branding instead of the customer. They are too busy creating their online personas, interacting with brands they love on their own terms. What’s really meaningful to your customers?

B2B 110

B2B B2C Ecommerce Social Media 110

Answer Dash

MAY 7, 2018

Now, more than ever, optimizing customer experience should be a #1 business priority. Today’s customer expectations are continuously on the rise, and a positive online experience could mean the difference between a conversion and a lost customer. 32% of B2C CMOs see improving customer experience as a top three objective.

Trends 54

Trends Customer Experience B2C B2B 54

C3Centricity

NOVEMBER 4, 2020

From smarter homes to an improved online experience, people have a lot to gain from the situation. BOPIS (Buy online pick-up in-store) surged 259% YoY in August 2020, as many shoppers are concerned about the safety of in-store shopping. This is why UX design is vital to satisfying our customers’ demands and needs.

Chatbots 177

Chatbots Self Service Customer Satisfaction CRM 177