Comm100

APRIL 27, 2020

Routing rules can be applied across channels, saving more customers from two of the most excruciating customer pain-points: getting passed around from agent to agent before connecting with someone who is able to handle their issue, and having to repeat their story over and over again. Customer journey.

Omni-Channel 147

Omni-Channel eBook Automotive CRM 147

Grade.us

JUNE 2, 2020

We’ve done our best to put together a comprehensive, in-depth list of the best reputation management platforms for your evaluation in 2020. Let’s take a look at the top 10 best reputation management solutions in 2020. In 2020, Grade.us Integrate with CRM, POS, and other systems through the API. Focus areas.

Software 47

Software Management Net Promoter Score Multi-Channel 47

Qualtrics

FEBRUARY 17, 2020

As you plan your X4 schedule, here’s a look at some of our recommended sessions to help you come away from the event inspired and full of practical tips to take your CX program to new heights in 2020. Customer Experience - 14:00 // Thurs, March 12. Access deep customer intelligence, at scale - no surveys required.

Customer Experience 29

Customer Experience B2B Leadership Government 29