NICE inContact
FEBRUARY 14, 2019
The Interactions 2019 agenda is built with you in mind, so you can deliver the most exceptional customer experience directly to your customers. Make sure to get the most out of your visit by planning in advance with the Interactions 2019 Agenda Preview ! Expivia Interaction Marketing Group, Inc. Ciox Health.
NICE inContact
NOVEMBER 6, 2018
Interactions 2019 welcomes actor, investor, entrepreneur and philanthropist, Ashton Kutcher, as keynote speaker! Register today for Interactions 2019, and don’t miss your exclusive opportunity to hear Ashton Kutcher discuss his life, career and passions. appeared first on NICE inContact Blog.
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NICE inContact
AUGUST 21, 2018
How will we top Interactions 2018? this is our first opportunity to come to an Interactions event. And speaking of speakers… What else makes Interactions so great? Why not put your thought-leader chops to work and share your story at Interactions 2019? Submissions accepted through January 25, 2019.
CX University
MARCH 4, 2024
This shift has not only redefined the customer experience but has also empowered businesses to create more personalized and meaningful interactions with their customers. It encompasses every interaction a customer has with a company, from the initial awareness stage to the post-purchase support.
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This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019. A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era.
NICE inContact
APRIL 16, 2019
Interactions EMEA 2019 welcomes award-winning actor, comedian, journalist, television presenter and film director – Stephen Fry as our celebrity keynote speaker! The post Interactions EMEA Welcomes Stephen Fry as Keynote appeared first on NICE inContact Blog. Register Now.
Vonage
JANUARY 30, 2019
On top of that, new channels also continue to arrive, especially of the messaging type such as RCS and Apple Chat, reflecting generational adoption of asynchronous interaction. Additionally, quality insights need to scale which is why the introduction of interaction analytics makes such a transformational impact. In conclusion.
Speaker: Tiffany Anderson, Director CX Process/Initiatives, Purchasing Power & Brian Morin, CMO, SmartAction
Join this interactive session with Purchasing Power's Tiffany Anderson, and get into the nitty-gritty of how they lowered costs by 20% and increased NPS by 13% - all by automating 25% of their call volume. October 24th, 2019 9:30 AM PDT, 12:30 PM EDT, 5:30 PM GMT.
Speaker: Laura Sikorski, Contact Center Consultant
Your customers should have a positive customer experience with every interaction. November 5, 2019 9:00 AM PST, 12:00 PM EST, 5:00 PM GMT Technology must provide reliable options for customers to reach you when they want and obtain the same great service regardless of the channel they choose. ROI from technology improvements.
Speaker: Ron Dutta, VP-Business Development and Omnichannel CX Solutions
Customers want companies to provide more channels of communication and solve problems at their moment of need, which makes interactive omnichannel solutions the order of the day. September 17th, 2019 11:00AM PDT, 2:00PM EDT, 7:00PM BST We see businesses focusing more on customer convenience and the speed of transactions.
Speaker: Curtis Bingham, CEO, Chief Customer Officer Council
If every customer interaction is pure friction, bureaucracy, process, or wasted time, there can never be real loyalty. January 15th, 2019 11:00 AM PST, 2:00 PM EST, 7:00 PM GMT It doesn’t measure actual customer behavior—and therefore a limited predictor of desired outcomes.
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