ShepHyken

MARCH 18, 2019

1 0 Tips to Build a Customer Centric Work Culture by Vandita Grover. MarTech Advisor) We list 10 customer experience (CX) tips that will establish customer centricity as the core philosophy of your organization and help create a customer-focused environment across your company. Follow on Twitter: @Hyken.

Net Promoter Score 87

Net Promoter Score Customer Service Omni-Channel Customer Centricity 87

ShepHyken

NOVEMBER 11, 2019

3 Ways Store Layout Decisions Impact on Customer Experience by Oisin Ryan. ServiceDock) The following covers three of the most common and obviously non-customer-centric strategies that retailers use. Each of them maximizes short term profitability but at the potential expense of long term customer loyalty. by Matt Seeley.

Customer Service 89

Customer Service Customer Centricity Retail Leadership 89

ShepHyken

MAY 6, 2019

4 Reasons Customer Service Ratings Matter More Thank You Think by Team Support. Team Support) Feedback matters in the customer-centric era of business we work in. If you want loyal customers, here are some reminders (seven of them) about how to go about it. My Comment: Does your business have an app?

Customer Service 114

Customer Service Loyalty Customer Centricity Customer Service Training 114

ShepHyken

DECEMBER 31, 2018

19 Customer Experience resolutions for 2019 by Customer Guru. Customer Guru) As we bid goodbye to 2018 and usher in 2019, we have made some customer-centric resolutions for this new year. As we move ahead, customer experience will be the only differentiator between brands. by Puneet Mehta.

Customer Service 97

Customer Service Touchpoint Customer Centricity Customer Service Training 97

ShepHyken

JANUARY 21, 2019

As Trust Among Consumers Wavers, Authenticity is Critical by Michael Fertik. Forbes) Facebook might be under fire for questionable data management practices, but that doesn’t mean businesses should shy away from social media as a means of connecting with customers. Follow on Twitter: @Hyken.

Customer Service 69

Customer Service eBook Case Study Social Media 69

ShepHyken

OCTOBER 14, 2019

Crash and Churn: survey reveals the customer service fails that cause attrition by Andrew Mort. CustomerThink) The days of long-term customer brand loyalty to brands are over. Today, consumer stickiness is far more dependent upon people’s specific experiences and the level of service they receive.

Customer Service 19

Customer Service Customer Centricity Customer Service Training Customers 19

ShepHyken

MARCH 5, 2023

Customer service and the customer experience are at the forefront of conversations about success and excellence in business. How can business leaders shape the future of their organizations using a customer-centric approach? 10 Tactics to Boost Your Customer Lifetime Value by Tom Wicky (Inc.

Customer Service 13

Customer Service Retail Metrics Loyalty Programs 13