Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

ShepHyken

SEPTEMBER 24, 2018

Tom Reilly Training) Hilton is known for their award-winning guest experience. Three core ingredients of the perfect human-digital blend for B2B sales by Michael Viertler. The post 5 Top Customer Service Articles for the Week of September 24, 2018 appeared first on Shep Hyken. How to Add Unexpected Value by Paul Reilly.

Customer Service 87

Customer Service Contact Center B2B Guest Experience 87

inmoment

JANUARY 28, 2020

Auntie Anne’s understands that the guest experience and the employee experience are closely connected. These highly engaged stores also helped achieve higher OSAT, or overall satisfaction, year over year, which resulted in higher sales. 2018: 65.0. Roll the Guest and the Employee Experience into One .

Guest Experience 40

Guest Experience Effort Score Employee Experience Feedback 40

North Highland

SEPTEMBER 16, 2019

For the first time since the economic downturn, timeshare companies have struggled to meet summer marketing and sales goals. This shift sees all industry players reexamining product offerings, marketing, and sales processes as traditional consumers begin to wane and the next generation of buyers comes into view.

Travel 45

Travel ROI CRM Entertainment 45

C Space

AUGUST 5, 2018

July 10, 2018. “Expectations can and will change; our community is essential to maintaining direct dialogue with our guests and customers to help our growth” – Guest Experience Intelligence, Travel. Getting into consumers’ mindset: five emotional cues that drive sales and loyalty.

Retail 40

Retail Customer Centricity Study Travel 40