ClientSuccess

SEPTEMBER 27, 2018

As we near the end of 2018, it’s the perfect time to look back on what we’ve experienced so far this year in customer success. To help you sort through the noise and focus your strategy, we’ve compiled a list of some of the top trends from 2018 that your team should get a jump on. Building a Company Culture of Customer Success.

Trends 74

Trends Customer Success Effort Score ROI 74

Talkdesk

JANUARY 12, 2018

In fact, a recent Avanade report found that in the US, there is a $3 return on investment for every $1 invested in the customer experience. Read the full list of features in our ebook here. What new tools will your contact center features offer customers and agents in 2018?

Contact Center 40

Contact Center Return on Investment eBook Roadmap 40

Talkdesk

JANUARY 12, 2018

In fact, a recent Avanade report found that in the US, there is a $3 return on investment for every $1 invested in the customer experience. Read the full list of features in our ebook here. What new tools will your contact center features offer customers and agents in 2018?

Contact Center 40

Contact Center Return on Investment eBook Roadmap 40

ChurnZero

MARCH 3, 2020

In 2018 SaaStr brought their event overseas to Paris for their inaugural SaaStr Europa and in 2019 they had more than 2,000 SaaS leaders and founders attend to experience an immersive two-day event of content and networking. But how do you systematically ensure they are maximizing their return on investment?

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

ChurnZero

MARCH 6, 2020

According to LinkedIn’s 2018 Workforce Learning Report , a whopping 93% of employees would stay at a company longer if it invested in their careers,” reveals Forbes. But how do you systematically ensure they are maximizing their return on investment? Prescribe to professional development and internal promotions.

Customer Success 69

Customer Success Customer Journeys Culture Study 69

Confirmit

MAY 16, 2019

This eBook showcases the results of research that was carried out late 2018 by Confirmit and Engage Business Media, gathering views from over 700 CX practitioners around the world to get a clear picture of the environment in which CX is operating. In this research, we defined success in CX in terms of increased investment.

eBook 40

eBook Return on Investment Customer Centricity Culture 40