Eptica

JUNE 17, 2016

Date: Friday, June 17, 2016 Transforming the customer experience in 5 steps. Published on: June 17, 2016. Decide what will be measured How are you going to demonstrate the success of the project, and unlock funding for future initiatives?

Self Service 48

Self Service Customer Experience Chief Customer Officer Knowledge Base 48

Eptica

JULY 29, 2016

Date: Friday, July 29, 2016 The importance of the Knowledge Manager to customer service success. Published on: July 29, 2016. Ensuring that knowledge powers your customer service isn’t just about technology – and certainly doesn’t stop when your knowledge base goes live.

Customer Service 48

Customer Service Management Knowledge Base Contact Center 48

Comm100

FEBRUARY 20, 2018

What decision makers really want to know is: Is investing in a Chatbot worth it, and how much money can Chatbots actually save? This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. Why Chatbots? The result?

Chatbots 133

Chatbots Self Service ROI Contact Center 133

AWS Machine Learning

JANUARY 31, 2024

Overview In 2016, a new era of innovation began when Mendix announced a strategic collaboration with AWS. Thanks to AWS and Amazon Bedrock, balancing the power of generative AI with robust security measures ensures responsible and safe development, fostering technological advancement with confidence.

Customer Experience 82

Customer Experience Innovation Return on Investment Technology 82

Tricia Morris

AUGUST 21, 2015

3) Outline the associated business processes to better understand what you need from a technology perspective for a better return on investment. An Equal Investment Must Be Made in the Right People: “Cheaper is not better when it comes to people, and that’s true across customer service, marketing and sales.

CRM 40

CRM Customer Focused Self Service Conference 40