Tricia Morris

APRIL 15, 2016

There is a high price to pay for poor customer service, while conversely, there is money to be made from consistently delivering a satisfying customer service experience. The challenge on both sides is that customer expectations have never been higher. On the fence about investing in customer service?

Infographics 40

Infographics Financial Customer Service Poor Customer Service 40

Vonage

SEPTEMBER 16, 2016

Many companies that claim to offer good customer service in reality are grounded in an operations’ mentality with rules and policies that allow for little flexibility, preventing them from rising above anything more than average or satisfactory. The companies that really understand customer service have a different focus.

Customer Focused 120

Customer Focused Company Infographics Culture 120

Provide Support

JUNE 2, 2016

In today’s digital, fast-paced world customer expectations and the rules of customer engagement are rapidly changing. What used to be acceptable and satisfactory in customer service a while ago is no longer enough. And, not surprisingly, they will no longer tolerate poor customer service. Read more.

Consumers 40

Consumers Infographics Customer Service Poor Customer Service 40

Vonage

SEPTEMBER 5, 2016

As a result, customers are angry, as they feel they’ve been misled—but proper communication between marketing and finance would have prevented this. Related Posts 5 reasons not to miss Connect 2016 if you’re striving for sales & service excellence. The $62 billion customer service scared away [INFOGRAPHIC].

Customer Experience 120

Customer Experience Infographics Customer Experience Professionals Poor Customer Service 120

Vonage

SEPTEMBER 20, 2016

Customer service reps need to understand their customers’ ‘baggage,’” says Jonathan Gale, NewVoiceMedia CEO. Baggage is the preconception that a caller brings to a customer service inquiry. “With the emphasis on customer service (and retention!) Want a better way to get closer to your customers?

Omni-Channel 120

Omni-Channel Self Service Infographics Poor Customer Service 120