ShepHyken
AUGUST 29, 2016
Its clientele travel to remote locales such as the Arctic Circle and need to stay comfortable, dry and, most important, alive. For example, the high NPS score in manufacturing was much higher than the leader in travel in hospitality. The Definition of Good Customer Service by Jacob Firuta. Follow on Twitter: @Hyken .
ShepHyken
DECEMBER 5, 2016
Customer Loyalty Still Requires A Personal Touch by Richard D’Ambrosio. Travel Market Report) The lodging industry’s efforts to “own the customer” with direct deals are worrying some travel agents, who are concerned that special offers will shift their clients’ loyalties. For information contact or www.hyken.com.
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ShepHyken
OCTOBER 10, 2016
The JetBlue Story: Customer Service in an Industry Americans Hate by Sharpen. Whether it’s a seasoned traveler or a first-time flyer, flying is stressful for everyone. When a flying experience goes south, travelers feel desperate for help and seek the reassurance that it will all work out. Sharpen) Delayed flights.
Customer Bliss
MARCH 28, 2017
the Co-Chair of the Customer Service Working Group for Airport Council International and Chair of the Training Committee for the American Association of Airport Executives. She began by selling travel insurance. ” She worked in the customer service role at Atlanta’s airport for over 12 years.
Storyminers
JULY 6, 2020
His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. She is a long time speaker and training partner to many Fortune 500 companies across the nation.
Storyminers
JULY 6, 2020
His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. She is a long time speaker and training partner to many Fortune 500 companies across the nation.
Win the Customer
NOVEMBER 14, 2016
Think about it: why would a customer wait for weeks for an email response when they can tweet a brand and get an answer immediately? In the UK, more and more consumers are refusing to accept poor quality customer service. Notifying customers early allowed them to make alternative arrangements. Conclusion.
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