ShepHyken

NOVEMBER 7, 2016

30 Resources Every Customer Success Manager Should Read by Danni Friedland. jaco Blog) This golden list will motivate you and help you grow your business, engage with your customers and get accurate insights from your Customer Success efforts. My Comment: Customer Success is a hot topic.

Customer Service 124

Customer Service Loyalty Customer Success Resources 124

ShepHyken

NOVEMBER 14, 2016

Customers don’t want channel choice. Consistent CX is the road to Customer Success by Sofia Sapojnikova. HappyOrNot) All employees, including C-Level executives and management in any company, agree on the simple notion that having customers is vital to business survival. They want channel guidance.

Omni-Channel 48

Omni-Channel Customer Service Trends Contact Center 48

ShepHyken

SEPTEMBER 12, 2016

The “Customer Success” tips (I’ve mentioned these in a past Top Five blog) are invaluable, and I’m sure you’ll find some other great tips from the other topics as well. 20 Must-Read Books for Anyone Who Does Customer Service (UPDATED!) There are many tips here that apply to all business in all industries.

Customer Service 48

Customer Service Tips Loyalty Customer Service Training 48

ShepHyken

DECEMBER 14, 2016

. — Arash Markazi (@ArashMarkazi) November 20, 2016. — CSA Citizen (@Genealogy123) November 21, 2016. — Ray Montgomery (@Sofisdad) November 21, 2016. — Big Al (@BigAl_BSTX) November 21, 2016. — Big Al (@BigAl_BSTX) November 21, 2016. Does the right thing even when no one is looking.

Customer Service Training 48

Customer Service Training Video Course Customer Service 48

Kayako

NOVEMBER 21, 2018

After answering customer emails and resolving support tickets for a few months, Ahref’s marketers have a much better understanding of how their customers think, which helps them create content, develop marketing messages and speak to the issues they know their customers experience. He actively engages with customers.

Culture 120

Culture Banking How To Customer Service 120

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. He authored the Customer Success book for Wiley! Aimee Lucas. Nick Mehta.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. He authored the Customer Success book for Wiley! Aimee Lucas. Nick Mehta.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130