Eptica

JUNE 17, 2016

Date: Friday, June 17, 2016 Transforming the customer experience in 5 steps. Published on: June 17, 2016. To assist with this Gartner’s Ed Thompson set out the five steps that brands need to take to transform customer experience in one of his presentations. Share this page on: Tweet.

Self Service 48

Self Service Customer Experience Chief Customer Officer Knowledge Base 48

LiveChat

OCTOBER 31, 2019

Combine LiveChat with Chatbot to help free up human agents to tackle more complex customer service issues and develop meaningful customer relationships including: Streamlining lead generation by presenting the most relevant lead magnet (e.g., Call center automation. Call centers are an important customer touch point.

Loyalty 57

Loyalty Strategy Omni-Channel Call Center 57

NobelBiz

APRIL 25, 2023

A great number of contact centers are struggling to make ends meet but are still reluctant to make the necessary changes to achieve a better cost to benefits ratio. This article is here to tell you that cost reduction needs to be a top priority for contact centers worldwide in the present-day crisis environment.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

Comm100

FEBRUARY 20, 2018

What decision makers really want to know is: Is investing in a Chatbot worth it, and how much money can Chatbots actually save? This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. Why Chatbots?

Chatbots 125

Chatbots Self Service ROI Contact Center 125

Experience Matters

APRIL 7, 2015

Watch this blog and my Twitter feed for an announcement about the 2016 CX Vendor Excellence Awards in January 2016. Average scores are then presented in a live league table, so employees can see where they need to improve and management can identify where extra training is needed and identify opportunities for personal development.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Tricia Morris

AUGUST 21, 2015

The Future of CRM is Coming Together: Forrester Research Vice President and Principal Analyst Kate Leggett notes that the present state of CRM is typically siloed with sales, marketing and service operating out of separate solutions. Next year’s event brings these customer-focused conferences to Washington, DC, May 23 – 25, 2016.

CRM 40

CRM Customer Focused Self Service Conference 40