Instant Satisfaction: How to Meet Rising Customer Expectations
Joe Rawlinson
JUNE 1, 2016
Omni-Channel Support Options. In fact, many who ask a company a question or leave a complaint on a social channel expect a reply within an hour. Consistent with this expectation of quick response, customers say live chat and voice support are the channels they find most satisfactory. billion in 2016. Personalization.
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