BlueOcean

JUNE 21, 2016

One of our most popular blog posts is 52 Contact Center RFP Questions to Ask Vendors. Choosing a contact center outsourcer is a huge investment. Which is, of course, why you’re willingly subjecting yourself to the time constraints and stress of writing an RFP. Writing Your Contact Center RFP Questions.

Contact Center 120

Contact Center First Call Resolution Training Culture 120

Vonage

MARCH 28, 2019

In 2016, Bain & Co. consumers want more human interaction when they contact the businesses they deal with. Some contact center software vendors today make a selling point out of technology that makes is easier to build IVRs. Technology is important, of course – but to connect people, not to keep them apart.

Customer Experience 228

Customer Experience Contact Center Software Contact Center CRM 228

Calabrio

JANUARY 12, 2020

As CFO, Jenny (of course) was expected to help Calabrio continue its aggressive growth. Jenny also lent her pragmatic viewpoint to Calabrio’s platform integration and buy-versus-build M&A strategies, which helped us more than double our recurring revenue from 2016 to 2019. Here’s what I mean. The difference?

Financial 130

Financial Exercises Software Contact Center 130

Calabrio

NOVEMBER 8, 2019

As CFO, Jenny (of course) was expected to help Calabrio continue its aggressive growth. Jenny also lent her pragmatic viewpoint to Calabrio’s platform integration and buy-versus-build M&A strategies, which helped us more than double our recurring revenue from 2016 to 2019. Here’s what I mean. The difference?

Financial 100

Financial Exercises Software Contact Center 100

Calabrio

NOVEMBER 7, 2019

As CFO, Jenny (of course) was expected to help Calabrio continue its aggressive growth. Jenny also lent her pragmatic viewpoint to Calabrio’s platform integration and buy-versus-build M&A strategies, which helped us more than double our recurring revenue from 2016 to 2019. Here’s what I mean. The difference?

Financial 100

Financial Exercises Software Contact Center 100

Eptica

MAY 25, 2016

Date: Wednesday, May 25, 2016 Mapping digital transformation in customer experience. Published on: May 25, 2016. The Global State of Customer Experience 2016 , a new research report from the CX Network, provides some interesting insight into what is happening across the world. over the course of the year.

Customer Experience 54

Customer Experience ROI Contact Center CRM 54

Avaya

DECEMBER 1, 2016

According to the Wall Street Journal, 2016 Thanksgiving and Black Friday sales have already accounted for more than $3 Billion in “desktop spending”—aka, e-commerce. We know there is an expectation that they’ll be able to use mobile, desktop, voice channels—often all of them in the course of a transaction.

Customer Experience 40

Customer Experience Contact Center Self Service CRM 40