2016 Competitive Advantage Feedback Gamification 
Verint
FEBRUARY 10, 2016
Everyone is looking for a competitive advantage in 2016. While you may or may not have previously considered gamification a key part of these employee engagement efforts, it can help keep your employees focused on what matters and what helps drive the bottom line.
Stella Connect
JANUARY 4, 2022
Rather, keeping a pulse on how your agent is performing (which can inform how they’re likely going to respond to your feedback), and how they’re going to create actionable change in their behavior as a result, is another critical part of coaching. But that doesn’t mean overlooking the agent as an individual in any way. Keep it simple.
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Stella Connect
APRIL 17, 2018
Base the session on a call you listened to, customer feedback, or other performance data tied to a specific interaction. Feedback should be clear and succinct so it’s easy to digest. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”.
Stella Connect
APRIL 17, 2018
Base the session on a call you listened to, customer feedback, or other performance data tied to a specific interaction. Feedback should be clear and succinct so it’s easy to digest. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”.
SurveySensum
JULY 14, 2020
A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. ’ in 2016, and ‘Color Their World’ in 2018, Marilyn Suttle is the CEO of Suttle Enterprise.
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