How do UK banks rate on customer experience?
Eptica
MARCH 14, 2018
However, this was a drop from 2016’s figure (84%) and 2015’s 91%. In 2016 just 10% of banks answered an email successfully – in 2017 that had risen to 15%. In 2016 just 10% of banks answered an email successfully – in 2017 that had risen to 15%. The email experience has improved, but not significantly.
Let's personalize your content