Necessary Steps to Build Your Company’s 2016 Customer Experience Plan
Michel Falcon Experience
NOVEMBER 8, 2015
As 2016 nears, have you started to map out your customer experience strategy for next year? Will 2016 be the year that you fully commit to improving your customer experience? I don’t mean that you continue to tell your customers, employees and business partners (i.e. vendors) that you’re customer-focused.
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