Clarabridge

DECEMBER 21, 2016

We have been busy in 2016, making sure Clarabridge CEM solutions fit our customers’ needs. The Clarabridge CX Suite is the full collection of customer experience management (CEM) solutions offered by Clarabridge. We help our customers listen to survey, social, and interaction feedback. Explore CX Social.

CEM 40

CEM Omni-Channel Social Media Analytics 40

Clarabridge

DECEMBER 21, 2016

We have been busy in 2016, making sure Clarabridge CEM solutions fit our customers’ needs. The Clarabridge CX Suite is the full collection of customer experience management (CEM) solutions offered by Clarabridge. We help our customers listen to survey, social, and interaction feedback. Explore CX Social.

CEM 40

CEM Omni-Channel Social Media Analytics 40

PeopleMetrics

AUGUST 7, 2019

2016) that provides compelling ROI evidence that CX matters, including the ability to charge a higher price when you deliver a better customer experience. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold. Here are two to get you started: Forrester has a must-read report called “Why CX?

Leadership 70

Leadership ROI CEM How To 70

Clarabridge

NOVEMBER 30, 2016

Managing the customer experience means mapping the customer journey , listening to feedback, analyzing data, acting on insights, and reporting on results. First, you can use the same tools and processes that you use to manage the customer experience to understand your employees. Manager of Content Marketing at Clarabridge.

Customer Experience 74

Customer Experience CEM Employee Experience Customer Experience Management 74

Clarabridge

SEPTEMBER 1, 2015

According to Aetna, 22 million people are expected to purchase individual healthcare coverage in 2016. This change has led to many insurance companies investing in customer experience management. First, healthcare insurance providers need to make sure they are listening to all sources of customer feedback.

Insurance 40

Insurance Healthcare Tips CEM 40

Clarabridge

NOVEMBER 30, 2016

Managing the customer experience means mapping the customer journey , listening to feedback, analyzing data, acting on insights, and reporting on results. First, you can use the same tools and processes that you use to manage the customer experience to understand your employees. Manager of Content Marketing at Clarabridge.

Customer Experience 40

Customer Experience CEM Employee Experience Customer Experience Management 40

Retently

AUGUST 9, 2018

However, let’s go a little deeper, and look into the benefits of collecting, analyzing, and acting on customer feedback: 1. The car didn’t sell well given that there was no exact research detailing how willing potential clients were to pay for it, and Fiat Chrysler ended up dropping the Dart in 2016.

Feedback 104

Feedback CEM Net Promoter Score Social Media 104