TechSee

JANUARY 2, 2018

trillion in claims were paid by insurance companies in 2016 alone. Implementing a video solution that enables visual insurance claims has emerged as one solution that can disrupt the way insurance claims are processed and resolved. According to the OECD Global Insurance Statistics , more than US $2.29

Insurance 116

Insurance Telecommunications Contact Center Video 116

Magellan Solutions

APRIL 24, 2021

A leaked personal data might contain the social security numbers to banking information of the patient. And there is a possibility that important information might not reach the intended reader due to this. Businesses are not hiring contact centers to become band-aid solutions. Steep decline in service quality.

Healthcare 52

Healthcare Call Center Insurance Banking 52

LiveChat

OCTOBER 31, 2019

To execute a great marketing automation strategy, marketers must understand where their audience is in the decision-making process and what information would be helpful. Use email automation immediately after a customer registers to welcome them and share helpful information.

Loyalty 57

Loyalty Strategy Omni-Channel Call Center 57

TechSee

JUNE 5, 2018

Agents can move their mouse around the customer’s browser, highlight relevant information and annotate to make tricky processes even clearer. trillion hours in 2016 — a year-over-year app engagement increase of over 50 percent. And those markets are certainly growing.

Trends 116

Trends Self Service Chatbots Technology 116

TechSee

FEBRUARY 5, 2018

It became clear that the customer’s neighbor had stolen his billing information and used it for two years, without the customer’s knowledge. If the agent is unable to resolve the issue in a timely fashion, the call can result in the loss of a customer or even a damaging complaint against the business itself.

Customer Service 132

Customer Service Call Center Fashion Contact Center 132

TechSee

NOVEMBER 20, 2017

A year ago we’ve written an article about leading bot solutions in the market place, as we went to update and looked through the top bot solution of 2016 it became clear we had to address the changes in the chatbot echo system, next wee we will follow up with the update on the bots solution to follow.

Chatbots 117

Chatbots Innovation Customer Service Self Service 117