Tricia Morris

OCTOBER 1, 2015

But are customer service preferences and expectations? The 2015 Global State of Multichannel Customer Service Report published by Parature, from Microsoft and Microsoft Dynamics CRM shows that geography does play a role in customers’ views on service. Global Similarity Highlights.

Self Service 40

Self Service Customer Expectations Report Customer Service 40

Comm100

JANUARY 14, 2016

Consequently, as newer technologies enable more ease in performing business transactions, consumers will have higher expectations when it comes to customer service and sales support. In recent years, consumers have placed greater importance on the quality of customer service than on the price and quality of products alone.

Omni-Channel 0

Omni-Channel Trends Self Service Customer Service 0

Tricia Morris

FEBRUARY 19, 2016

Customer expectations are changing and growing just as rapidly as the channels and technology consumers are empowered with to engage, encouraging (if not demanding) that brands and organizations embrace a strategy of non-stop, customer-centric adaptation. 2015 Aspect Consumer Experience Survey ).

Self Service 40

Self Service Customer Service Contact Center Omni-Channel 40

Joe Rawlinson

JULY 25, 2018

If you feel like you may need to think about hiring dedicated customer support here are three indicators that you may be right. Customers expect excellent service when making purchases. Not only do they expect to be served, but they expect to be served within what they consider to be a reasonable amount of time.

Social Media 84

Social Media Study Poor Customer Service Customers 84

BirdEye

OCTOBER 5, 2023

We’ll look at actionable tips to measure brand perception, identify gaps between belief and reality, and outline strategies to align the brand experience with customer expectations. How can customer service improve your brand equity? Some other reasons include poor customer service and public relations mishaps.

Examples 63

Examples Measurement Brands How To 63

Kayako

JANUARY 7, 2016

We looked back with our best posts from the customer support community in 2015, now we’re looking forward with predictions for 2016. We’ve asked support pros from Kayako and beyond what they think the biggest trends in customer support will be in the next 12 months. Customers expect support to be available 24/7.

Self Service 84

Self Service Social Media Trends Customers 84

Comm100

JUNE 13, 2018

Customers can experience many types of pain points, or common problems, while doing business with a company. Remedy existing customer pain points before the holiday rush by considering the following: Where do your customers currently experience friction in the buying experience? It’s All About Shipping.

Tips 133

Tips Self Service e-support Social Media 133