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Remove 2015 Remove Contact Center Remove Customer Care Remove Gamification
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Innovations in Performance Management: Verint’s Workforce Optimization

Natalie Petouhof

FEBRUARY 28, 2016

announced substantial enhancements to its Verint Workforce Optimization ™ software designed to help contact center, back-office and branch operations better manage the performance of employees and operations. What Does Gamification Have To Do With Performance? Tweet Why is this announcement so important? Verint ® Systems Inc.

Innovation 40
Innovation Gamification Management Comparison 40
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

Customer Experience 132
Customer Experience Consulting Multi-Channel Leadership 132
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