BlueOcean
MAY 17, 2016
IMP Customer Care, a bilingual outsourced contact center with roots in Bathurst, is transitioning to the Blue Ocean Contact Centers brand. The transition will be seamless as the leadership and customer care team will remain in place under the Blue Ocean brand. About Blue Ocean Contact Centers.
Stella Connect
MAY 4, 2017
This year’s ICMI Contact Center Expo & Conference in Orlando (May 22-25) promises to be quite an event. These are the topics we feel are particularly important for contact center leaders to focus on in their efforts to build world-class service organizations and stronger brands. Bancorp Fund Services contact center.
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Magellan Solutions
AUGUST 2, 2021
Thus, the contact center industry in the Philippines helps clients to adapt to the changed situation. . Majority of i nhouse call center in the Philippines are supported by digital and analytics. This is according to the latest Tholons’ Top 100 Outsourcing Destinations for 2015. . 24/7 customer care.
Customers That Stick
JANUARY 15, 2015
We look forward to meeting more interesting professionals like them in 2015! Meet Jeannie Walters! – She has been helping companies improve retention, employee engagement, digital experience and social customer care for more than 15 years. If you have a story to share, let us know.
Avaya
MAY 4, 2016
Using the latest services and solutions paves the way to guaranteed customer retention and loyalty. One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA).
Talkdesk
DECEMBER 18, 2017
Recently, a McKinsey survey pointed out that text-based communications channels like web chat, social media and email will grow from 30 percent of all customer care interactions in 2015 to as much as 48 percent in 2020. Don’t just take our word for it.
Verint
JULY 31, 2017
She and her team outlined three principles that are part of the foundation of their VoC strategy: Understand the root cause of issues that customers have with our organization—and determine why the defects occurred. The organization has more than 4,400 contact center agents who handle over 28 million phone calls per year.
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