Beyond Philosophy
OCTOBER 28, 2014
Transactional companies might also have a motive to improve the productivity, by tracking stats like how many calls are answered and the average call time per Customer. In many cases, they will also use a Call Center script. Colin is an international author of four best-selling books and an engaging keynote speaker.
Beyond Philosophy
OCTOBER 28, 2014
Transactional companies might also have a motive to improve the productivity, by tracking stats like how many calls are answered and the average call time per Customer. In many cases, they will also use a Call Center script. Colin is an international author of four best-selling books and an engaging keynote speaker.
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Beyond Philosophy
MAY 14, 2015
While call center usage is about the same, use of FAQ pages increased from 67% in 2012 to 76% in 2014, according to Forrester. 19 March 2015. 30 March 2015. As many as 2/3 of Customer service interactions will occur without human-to-human contact. Source: Brian Manusama, Gartner.com ). Source: Morris, Tricia.
ENGAGE.cx
JULY 9, 2015
From new in-store technologies such as beacons or RFID tags to mobile sites, POS systems and pre-existing call centers; they all have great abilities to capture customer data through specific interactions. And, of course, there is the prominence and influence of social. But do any work together?
ENGAGE.cx
JULY 9, 2015
From new in-store technologies such as beacons or RFID tags to mobile sites, POS systems and pre-existing call centers; they all have great abilities to capture customer data through specific interactions. And, of course, there is the prominence and influence of social. But do any work together?
Experience Matters
APRIL 7, 2015
Today we announced the results of the 2015 Temkin Group CX Vendor Excellence Awards. Clarabridge connects to all sources of customer feedback, including ratings and reviews , chat , both Clarabridge-generated and third-party surveys , blogs and forums , emails , call centers , social media , and voice recordings. Clarabridge.
SuiteCX
DECEMBER 22, 2015
suitecx ©2015, suitecx Inc. December 20, 2015 Customer Experience Management: 8 Customer Experience Predictions for 2016 As we move into a new business year, promising to be the most CX-‐focused ever, we wanted to share some key predictions that we believe will come to pass: 1. suitecx ©2015, suitecx Inc.
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