Customer Interactions

JULY 7, 2015

While we feel that there is still some room for the CX industry to mature, there are definitely well accepted ways to start a CEM Program by gathering existing data about your customer touch points and measuring satisfaction etc. Let us know your thoughts by commenting below, or reach out to us on Twitter: @NICE_CX.

CEM 28

CEM Measurement Metrics Customer Experience Management 28

Beyond Philosophy

NOVEMBER 6, 2014

To learn more about Beyond Philosophy’s Naïve to Natural Model, please register for our Naïve to Natural Certification beginning February 2, 2015. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience.

Net Promoter Score 163

Net Promoter Score Strategy Customer Centricity CEM 163

Strativity

JUNE 16, 2015

. . June 2015 News & Insights. . . September 17, 2015 – New Jersey. October 15, 2015 – Los Angeles, CA November 19, 2015 – Dallas, TX. . June 18-19, 2015. August 11-13, 2015. CEM Certification: Australia & New Zealand. Free Journey Mapping Webinar . Stay Tuned!

Customer Journeys 40

Customer Journeys CEM Conference Touchpoint 40

Retently

OCTOBER 1, 2018

According to our findings, these are the most common and popular ones: Clarabridge – A useful CEM (Customer Experience Management) platform that can help you improve the customer journey with relevant feedback. Smaply – A CEM software that uses maps and graphical tools to make the customer journey more visible and easy to act on.

Customer Journeys 93

Customer Journeys Touchpoint Social Media How To 93

CSM Magazine

JULY 20, 2015

The 4-day event organised by IQPC Middle East provides a platform for professionals involved in customer experience management to discover the latest CEM strategies that they can implement to distinguish their company from their competitors and retain customers in an increasingly competitive marketplace. And many more.

Customer Experience Management 40

Customer Experience Management Customer Experience CEM Management 40

Beyond Philosophy

OCTOBER 28, 2014

To learn more about Beyond Philosophy’s Naïve to Natural Model, please register for our Naïve to Natural Certification beginning February 2, 2015. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience. Follow Colin Shaw on Twitter @ColinShaw_CX.

Net Promoter Score 120

Net Promoter Score Customer Experience How To CEM 120

Beyond Philosophy

OCTOBER 28, 2014

Follow Colin Shaw on Twitter @ColinShaw_CX The post How to Make or Break Your Customer Experience appeared first on Beyond Philosophy | Customer Experience Consultancy | CEM Consultants. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience.

Customer Experience 136

Customer Experience How To Multi-Channel CEM 136

Beyond Philosophy

OCTOBER 20, 2014

Hiring Customer-Ready Employees To learn more about Beyond Philosophy’s Naïve to Natural Model, please register for our Naïve to Natural Certification beginning February 2, 2015. Hire People with a High EQ. Register here. Colin is an international author of four best-selling books and an engaging keynote speaker.

Customer Centricity 114

Customer Centricity Employee Experience CEM Culture 114

Responsetek

MAY 4, 2018

Thankfully this dilemma is starting to be addressed, one example is UK retailer TESCO, who, in 2015, decided to remove 30,000 of the 90,000 products from their shelves. At its heart, the decision was made to help enable choices to be made effectively and swiftly. .

CEM 40

CEM Consumers Brands Automotive 40

Beyond Philosophy

OCTOBER 8, 2014

By 2015, eBay plans to establish PayPal as its own company to make my prophecy become reality. Follow Colin Shaw on Twitter @ColinShaw_CX The post eBay & PayPal’s Split is Good for Customers appeared first on Beyond Philosophy | Customer Experience Consultancy | CEM Consultants.

Net Promoter Score 110

Net Promoter Score Customer Centricity Social Media CEM 110

Experience Matters

APRIL 7, 2015

Today we announced the results of the 2015 Temkin Group CX Vendor Excellence Awards. 1) Company overview: As a pioneer of customer experience management, ResponseTek is the global leader in enterprise CEM software, connecting over 500 million customers to the brands that serve them in over 60 countries. Clarabridge. NICE Systems.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Beyond Philosophy

MAY 14, 2015

19 March 2015. 30 March 2015. Follow Colin Shaw on Twitter @ColinShaw_CX. Source: Morris, Tricia. Customers’ Desire for Speed Convenience Fuels Greater Demand for Self-Service” www.parature.com. The post The Problem with Self Service appeared first on.

Self Service 60

Self Service Exercises Analysis Call Center 60

SuiteCX

MARCH 31, 2015

CEM/CJM Governance is a process focused on managing the quality, consistency, usability, security, and availability of your overall CEM strategy as well as for the building blocks such as VOC/VOE/Journey Maps and CEM Dashboards. Governance in Customer Journey Mapping March, 2015. Click here to view SlideShare.

Customer Journeys 100

Customer Journeys Government CEM Omni-Channel 100

CSM Magazine

JULY 27, 2015

Three C-Level telco speakers will be sharing their vital view on implementing a successful CEM programme at Customer Experience Management (CEM) in Telecoms World Summit 2015 which will be held from 13-14 August 2015 in Singapore. Using CEM systems to draw information and insights from cross-organisational sources.

CEM 40

CEM Case Study e-support Study 40

ENGAGE.cx

JULY 9, 2015

Social is driving sales for ecommerce: Q1 2015 data from a MarketLive survey indicates that US retail ecommerce traffic driven by social jumped nearly 200% between Q1 2014 and Q1 2015. And, of course, there is the prominence and influence of social. But do any work together? Are they really providing value to the customer?

Customer Experience 40

Customer Experience Hotels Ecommerce Retail 40

ENGAGE.cx

JULY 9, 2015

Social is driving sales for ecommerce: Q1 2015 data from a MarketLive survey indicates that US retail ecommerce traffic driven by social jumped nearly 200% between Q1 2014 and Q1 2015. And, of course, there is the prominence and influence of social. But do any work together? Are they really providing value to the customer?

Customer Experience 40

Customer Experience Hotels Ecommerce Retail 40

SuiteCX

DECEMBER 22, 2015

suitecx ©2015, suitecx Inc. December 20, 2015 Customer Experience Management: 8 Customer Experience Predictions for 2016 As we move into a new business year, promising to be the most CX-­‐focused ever, we wanted to share some key predictions that we believe will come to pass: 1. suitecx ©2015, suitecx Inc.

Customer Experience 100

Customer Experience CEM Social Media Customer Journeys 100

Retently

AUGUST 9, 2018

By 2015, Cayenne sales generated around half of the Porsche’s total profit. Why Is Customer Experience Management (CEM) So Important? Besides getting clients to promote your business to others like we’ve just mentioned, improved CEM will also increase your customer retention levels.

Feedback 93

Feedback CEM Net Promoter Score Social Media 93

ReviewTrackers

AUGUST 6, 2020

The ReviewTrackers Academy’s Customer Experience Management Training and Certification starts with an in-depth background of CEM, examples of corporate success, and the metrics behind that success. The Digital Marketing Certificate was also the top coveted certificate on Coursera in 2015.

Course 114

Course Marketing Social Media Advertising 114