Eptica

JANUARY 22, 2016

Date: Friday, January 22, 2016 So how did customer service perform in 2015? Published on: January 22, 2016. This overall downward shift is echoed by the 2015 Eptica Retail Holiday Customer Experience Study. So, why the generally poor performance in customer service in the US and UK in 2015?

Customer Service 48

Customer Service Social Media Retail Contact Center 48

CSM Magazine

DECEMBER 2, 2015

The 2015 Eptica Retail Black Friday Customer Experience Study surveyed the customer experience around festive shopping, particularly Black Friday and Cyber Monday, in both the UK and United States. 37% of Britons are unhappy with the experience in store, with 27%. Despite record UK sales of £1.1 extremely satisfied.

Customer Experience 40

Customer Experience Retail Mobile Customer Service Online Experience 40

Eptica

MARCH 14, 2018

They want an easy, transparent experience from brands that treat them well, value their time and reduce friction in all areas. How are UK banks doing in terms of the customer experience? However, this was a drop from 2016’s figure (84%) and 2015’s 91%. The email experience has improved, but not significantly.

Banking 49

Banking Self Service Customer Experience Effort Score 49

Beyond Philosophy

DECEMBER 12, 2016

Chances are if you are shopping for the holidays, you are buying at least in part online. billion in sales, representing 12% growth for Cyber Monday sales in 2015. But it’s up to you to get the understanding you need to discover if you are delivering holiday magic to their online experience or presenting them a lump of coal.

Omni-Channel 60

Omni-Channel Loyalty Programs Loyalty Meeting 60

Eptica

FEBRUARY 26, 2016

Date: Friday, February 26, 2016 How are retailers working to improve customer experience? Published on: February 26, 2016. Author: Robin Tandon Customer experience is important to every industry, but particularly vital for retail. How can the physical store environment distinguish itself from an online experience?

Retail 48

Retail Customer Experience Apparel Ecommerce 48

Provide Support

APRIL 13, 2016

Improving the overall customer experience is a top business priority for companies and the main driver behind their digital transformation goals for 2016, according to a new Accenture study “ Digital Transformation in the Age of the Customer ”. Customer expectations around personalization will continue to grow in 2016.

Customer relationships 40

Customer relationships How To Social Media Consumers 40

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

Social Media 45

Social Media Conference NPS Customer Success 45